Events

 "The Funny Thing About Metrics”     

 Presenter:  Nicholas Errico, PMP, MBA, PgMP, PfMP                                 

 Presentation Abstract:                  

It is often said “you don’t actually pay a carpenter per nail when having a deck built.” Why? Because we all know it is not a great way to ensure the deck built is going to be the deck the customer wants completed. As project managers, the question becomes “why do we sometimes take that approach within the professional services world?” Management often sets metrics in an effort to drive performance behaviors; however, some behaviors are in direct conflict with the organizational goals and strategic objectives. Therefore, it becomes imperative that we are aware of the implications of the wrong metrics and what we can do to ensure strategic alignment.

 In this presentation, Nicholas will use humor to explore a few funny “non-business” examples of metrics gone wrong, and demonstrate ways we can use metrics to improve and drive performance in business and professional service organizations. In this presentation, you will learn:

• Ways to rethink the implications of metrics when they go wrong in business
• How to identify metrics that are driving unintended behaviors on projects
• How to realign metrics to desired performance outcomes and strategic objectives

Speaker Bio:

 Nicholas has over 20 years’ experience in IT Professional Services, including both Delivery Management, as well as Services Sales. He has been both a customer, and a service provider of network integration services. He has held numerous professional services functions including Delivery, Services Product Management, and Services Sales. His presentation will take a “from the field” practical experience approach.

 Nick has also worked in multiple professional services organizations, including but not limited to IBM Global Services, AT & T, Verizon Wireless, US Cellular, Computer Associates, Cisco Systems and presently General Datatec. He has also spoken across the country for PMI, ASQ, and other professional services organizations on various topics, including PMP Certification, Project Scheduling, and Services Metrics. Nicholas hold a MBA Degree, a PMP, PgMp and PfMP certifications.